The existing pool is checked first and targeted sourcing is activated as needed. Timelines are agreed and monitored; fulfilment of every requested deadline cannot be guaranteed.
Step 1
Requirement review
Client requirements are reviewed in detail.
Step 2
Agreed timelines
Deadlines are established together.
Step 3
Dedicated staff
A dedicated team is assigned to the requirement.
Step 4
Milestones
Recruitment milestones are created.
Step 5
Progress & communication
Progress is monitored and communicated.
Assessment
Screening & language assessment
Depending on the requirement, candidate assessment may include:
Experience screening
Language proficiency
Technical readiness
Client-specific criteria
Training
Documentation
ALTA Language Services
Softlancer LLC has a contractual assessment relationship with ALTA Language Services and may use ALTA assessments for applicable language proficiency requirements.
EF SET
Softlancer LLC uses EF SET for applicable English proficiency assessment.
Workforce management
One dedicated team across the interpreter lifecycle
Softlancer LLC works according to applicable client policies, qualification criteria and onboarding requirements.
Recruitment
Screening
Onboarding
Training / Coaching
Quality Assurance
Interpreter Care
Payment Administration
Commercial
Flexible commercial arrangements
Rates and staffing arrangements are flexible and set by mutually agreed commercial terms, depending on:
Language
Modality
Volume
Schedule
LSP rate / payment structure
Service scope
Request interpreters
Tell us what you need
Share languages, modality, volume and schedule. Our staffing team follows up to confirm scope, timelines and terms.